Rafael de Sa Irio

About Rafael de Sa Irio

A results-driven, customer-focused thought leader with 14 years of global experience in…

Experience

1. Director, Sales Enablement

   Kyndryl

   Jan 2023 — Present

   I lead a cross-country team of Solution Architects that build innovative and repeatable enterprise-level solutions to solve customer’s problems. My role involves providing sales and account teams with solutions, technical expertise, and tools to help salespeople sell more effectively and enable delivery teams to implement high-quality and profitable solutions on time. I create solutioning and engagement processes that optimize customer interactions, create strong pipeline for new requests of services, build solid relationships, and improve communication across teams and organizations. I\'m responsible for delivering seamless solutions and tools to enable sellers and account teams to grow our base accounts, maximize profitability and increase customer satisfaction. I build automated and powerful sales and solutioning metrics to identify trends and quantify revenue and profit growth opportunities. In addition, the rich insights allow teams to evaluate processes deficiencies and gaps to increase Solution’s Teams productivity and deliverables. I collaborate with Technical Teams, Delivery, Sales Operations, Finance, and Account Executives to create repeatable solutions, streamline day-to-day operations and improve people’s performance. My expertise includes knowledge and competencies in buyer behavior, solution engineering, proposal development, pre-sales, and go-to-market strategies that help create continuous enablement and training opportunities, profitability growth and customer satisfaction.

Education

• New York University

  School of Professional Studies, Agile Project Management

  2019 — 2019

• Universidade Presbiteriana Mackenzie

  Bachelor of Business Administration - BBA, Business Administration focused on International Trade

  2007 — 2011