Rafael C.
Ai Officer @Braintrainr
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WORK HISTORY
Ai Officer @Braintrainr
Toronto, ON, CA
Leading the integration of AI technologies (ChatGPT, Gemini, Gamma, Microsoft 365 Copilot) across organizational workflows to drive automation, innovation, and operational excellence-Design and implement custom GPTs, AI-driven automations, and workflow optimization strategies using platforms like Zapier and Slack-Created BrainTrainr’s first AI Policy and Data Governance Framework to ensure responsible AI adoption, compliance, and ethical practices-Implemented knowledge management and collaboration enhancements using Notion and Microsoft 365 Copilot, leveraging generative AI tools to streamline project workflows and support organizational AI adoption-Collaborate with internal teams to drive the success of the \"Latinos in AI\" initiative, supporting operational monitoring, community engagement, and AI literacy outreach efforts.Deliver internal AI literacy and enablement programs to upskill staff and promote a culture of AI-driven transformation-Partner with executive leadership to present AI strategies, adoption roadmaps, and impact assessments through executive-level communications and reports.
EDUCATION
Universidad Distrital Francisco José de Caldas
Diploma in Computer Science and Data Systems, Computer Science
Servicio Nacional de Aprendizaje (SENA)
Diploma, Network Security
Lambton College
Graduate Certificate, Cybersecurity and Computer Forensics
Universidad Distrital Francisco José de Caldas
Bachelor’s Degree, Computer Science (Networking, Telecommunications, and Information Security)
Universidad De Los Andes Facultad de Administracion
Diploma, Diploma in Strategic Management for SMEs
SKILLS
ABOUT RAFAEL C.
I grow enterprise accounts after the sale by turning conversational AI (chat & voice) into adoption, ROI, and multi-year renewals—without increasing risk. I run executive QBRs/EBRs, convert usage and conversation analytics into expansion pipeline, and de-risk privacy/IAM/DLP up front so deals don’t stall. Focus: NRR/GRR, attach/expansion, CSAT, and pilot-to-production that sticks. Bilingual (EN/ES). If you need post-sales revenue with control, let’s talk.
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