Rafaela Pita Henriquez
Tax Preparer @JDA TSG
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WORK HISTORY
Tax Preparer @JDA TSG
US
Provide superior customer support via video, phone, and chat, helping customers with their tax returns. Navigating software or network connectivity issues, Researching and answering complex tax questions and preparing returns. Create an excellent customer experience using my expertise in tax preparation and technical ability.Resolve customer problems in a friendly and timely manner to ensure high customer satisfaction. Carefully document all customer interactions.
EDUCATION
Kean University
Bachelor of Science - BS, Finance, General
ABOUT RAFAELA PITA HENRIQUEZ
Bilingual finance professional with strong skills in customer service, money management, financial analysis, retail sales, and event coordination. Experienced in managing transactions accurately, communicating effectively with diverse groups, solving problems under pressure, and maintaining organization in fast-paced environments. Skilled in teamwork, leadership, and managing sensitive information with professionalism. Highly motivated, adaptable, and eager to continue developing expertise in accounting, economics, financial reporting, and business operations.
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