Rafaela Gonçalves

my Way Operations & Innovation Coordinator @PwC Deutschland

Düsseldorf, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2024 — Present

my Way Operations & Innovation Coordinator @PwC Deutschland

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Managed a Leadership Development Program, within the L&D of PwC, coordinating 15+ workshops (virtual and in-person) for Key Talents from PwC territories across EMEA, engaging over 300 Senior Managers and Directors- Developed 20+ internal communication materials using Microsoft SharePoint to support stakeholder engagement and information sharing- Coordinated Project Management Office (PMO) functions, collaborating with tutors, venues and guest speakers as back office support in between workshops- Achieved a 96% retention rate for the Leadership Development Program in 2024, with a return on investment (ROI) of 6 months- Oversaw project timelines, stakeholder engagement, and logistics for both in-person and virtual workshops.

EDUCATION

N/A

Centro de Ensino Dom Alberto

Executive MBA, International Business Management

2018 — 2019

Pontifícia Universidade Católica do Rio de Janeiro

Additional Domain in Entrepreneurship

N/A

Pontifícia Universidade Católica do Rio Grande do Sul

Leadership, Learnability and Resilience

N/A

Pontifícia Universidade Católica do Rio Grande do Sul

Productivity, Time management and Purpose

2016 — 2021

Pontifícia Universidade Católica do Rio de Janeiro

Bachelor, Business Administration

SKILLS

Microsoft OfficeLiderança De EquipeInglêsPlanejamento De ProjetosLiderançaAtendimento Ao Cliente

ABOUT RAFAELA GONÇALVES

I’m an enthusiastic and purpose-driven professional with a background in Business Administration and a passion for people, innovation, and impact. Currently, I serve as an Operations and Innovation Coordinator, where I manage and enhance a Leadership Development Program, contributing to the growth of leaders and driving operational excellence. Previously, I worked for nearly two years in People Consulting at a top-tier consulting firm, supporting clients in transforming their organizational culture, talent strategies, and HR processes. I am a flexible and resourceful professional, which makes me adapt easily to different situations and working scenarios. I am naturally communicative and proactive, regardless the type of environment I am in. Beyond the corporate world, I have dedicated over a decade to social projects focused on education, combining my professional experience with a genuine commitment to social impact and community development. Professional & Consulting Skills • People & Organizational Development • Leadership Development Programs • Change Management • Stakeholder Engagement • Project Management Interpersonal & Social Impact Skills • Team Collaboration • Cross-functional Coordination • Empathy & Active Listening • Communication & Presentation • Community Engagement • Educational Project • Volunteering Languages & Cultural Skills • Portuguese (Native) • English and Spanish (Business Professional) • Intercultural Communication • Adaptability in International Environments • Currently based in Düsseldorf – actively learning German Feel free to contact me through private message or my e-mail r••••••••@gmail.com

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