Rafaela R.

About Rafaela R.

PROFESSIONAL FOCUS: To build inclusive, high-performing organizational cultures where people can thrive and their customers experience delight.My implementation of organizational development, leadership development and diversity, equity, inclusion and belonging (DEIB) practices enable a strategic yet strengths-based approach to enhancing employee engagement and organizational effectiveness.During the assessment process, strengths and opportunities are uncovered to co-design interventions with a wrap around change management approach for strong adaptation and organizational alignment. This is completed strategically with a lens of diversity, equity, inclusion and belonging, supported by evidence-based research. Colleagues and clients often describe me as a relationship builder who is mission driven, and focused on what CAN be done to achieve the desired outcomes. I am a curious collaborator who creates partnerships to understand and co-design solutions addressing their needs and aspirations. Personally, I enjoy being in nature, practicing wellness and learning about other cultures, having traveled to 17 countries.PERSONALITY FOCUS: • StrengthsFinder: Connectedness, Woo, Positivity, Input, Belief • DiSC: Steadiness, influence • MBTI: ENFP-T• Platinum Rule: Relator, Socializer• Motivator: AltruisticORGANIZATIONAL DEVELOPMENT: Employee Engagement, Assessment (i.e, listening sessions, focus groups, surveys), Culture Change, Change Management. Team Effectiveness / Development, Creative Problem-Solving, Leader AssimilationPATIENT EXPERIENCE CONSULTATION: Training, Facilitation, Individual/Team/Leader Coach, Departmental HCAHPS Survey Consulting, Behavior Change, Intrinsic Motivation, AIDET®DIVERSITY, EQUITY, INCLUSION & BELONGING: Consultant, Training, Facilitation, Strategy, Culture ChangeLEARNING AND DEVELOPMENT: Learning Assessment, Curriculum Design, Instructional Design (i.e, Accelerated Learning, ADDIE), New Employee Orientation, Onboarding, Talent Development PEOPLE MANAGEMENT: Interview, Selection, Onboarding, Employee Development, Performance Management, Coaching, Mentoring, Team Building, TeamworkSTRATEGIC ALIGNMENT: Goal Development & Cascading, Strategic Planning, Project Management, Systems/Cross Departmental CollaborationSALES: Customer Service, Relationship Development, Networking, Sales, Sales Management, Community Outreach, RetentionINDUSTRY EXPERIENCE: Healthcare, Insurance, Non-Profit, Higher Education, Consumer Products, Retail, Religious Institutions, Manufacturing, Professional Services

Experience

1. Heartland Hospice Care Consultant

   Gentiva Hospice

   Oct 2024 — Present · Fremont, OH, US

   Heartland Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment.As a Heartland Hospice Care Consultant, I educate healthcare professionals about hospice services as well as providing end of life solutions that are committed to clinical excellence, compassion and dignity when life matters most.

Education

• Weatherhead School of Management at Case Western Reserve University

  MPOD

• Bowling Green State University

  Bachelor’s Degree

• Bowling Green State University

  Bachelor’s Degree

Skills

• Training Delivery
• Sales Management
• Interpersonal Communication Abilities
• Performance Management
• Employee Training
• Culture Change
• Organizational Development
• Employee Engagement
• Strategy Alignment
• Change Management
• Facilitation
• Executive Coaching
• Sales
• Coaching
• Leadership
• Executive Development
• Building Relationships
• Personnel Management
• Workshop Facilitation
• Leadership Development
• Strategy
• Management Development
• Leadership Accountability
• Onboarding
• Talent Management
• Human Resources
• Patient Experience
• Organizational Effectiveness
• Organizational Learning
• Career Development
• Culture Shaping
• Employee Relations
• Emotional Intelligence
• Training
• Performance Improvement
• Management