Rafaela R.
Internal Audit Manager @Virgin Money
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WORK HISTORY
Internal Audit Manager @Virgin Money
EDUCATION
Kean University
Bachelors, Accounting
Berkeley College of Business
Associates, Travel and Tourism
ABOUT RAFAELA R.
Accomplished professional leader with 14 years operational risk and project management experience in the credit card industry for a multi-national company. Broad experience developed in four business areas (Risk, Compliance, Operations and Project, HR) whilst working in three different countries (USA, Spain, UK) for MBNA/Bank of America. Experience in the management of outsourced services for a major retail and FS client. Proven record of identifying operational risks and working with risk owners to implement appropriate action plans and controls. Specialties: Extensive experience of call centre operational management in multi-channel and multi-lingual environments.Development and implementation of strategic plans, objectives and budgets.Methodical management approach and utilising six sigma tools to review a process and produce improvement recommendations based on data analysis. Experience of change management, implementing departmental restructure and quality management processes.Experience in set-up operation project management.
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