Rafael Rivera
Senior Product Delivery Manager @Lufthansa Systems
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WORK HISTORY
Senior Product Delivery Manager @Lufthansa Systems
Berlin, DE
EDUCATION
EUDE Business School
Master of Business Administration - MBA, Project Management
Universidad Centroamericana de Ciencias Empresariales
Engineer, Systems
EUDE Business School
Master of Business Administration - MBA, Business Administration and Management
TACA International Airlines
Flight Dispatcher, Aeronautics/Aviation/Aerospace Science and Technology, General
SKILLS
ABOUT RAFAEL RIVERA
24+ years of experience in Commercial Airlines Industry, high skilled in Operations Management, Multi COA Model, Customer Satisfaction, Project Management, Business Process Improvement and Information Technology.Knowledge of Airlines business process and IT background has allowed being valuable in IOCC Operational Management, as well in Project Management and implementation of Airline\'s key projects in the following areas: Operations, Flight Planning, Weight & Balance, Irregular Operations, Crew, Schedule and Commercial.Strong professional with experience in large IT Solutions/Vendor management: Software evaluation, negotiation, implementation and maintenance (Lufthansa: Netline Ops, Netline Crew, Netline Schedule, SchedConnect, LIDO | Amadeus: Inventory, CM, FM | SABRE Schedule Manager)Integral Leadership skills- Horizontal and Cross functional administration of Projects- Team management skills leading high talented multi-functional teams
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