Rafael Reyes
at IHG
- Role
- Tier 3 Help Desk Specialist at 洲际酒店集团
- Location
- Roswell, GA, US
- LinkedIn followers
- 500 followers
About Rafael Reyes
CORE COMPETENCIES • System Administration • Network Administration • Application…
Experience
Tier 3 Help Desk Specialist
Jul 2011 — Present · Alpharetta, GA, US
TekSystems, Alpharetta, GA July 2011 – PresentIntercontinental Hotel Group (IHG) Tier 2/Tier 3 Help Desk• Public Company; 10,001+ employees; IHG; Leisure, Travel & Tourism industry • Helped IHG and IHG franchise chain hotels (InterContinental Hotels And Resorts, Crowne Plaza Hotel And Resorts, Hotel Indigo, Holiday Inn, Holiday Inn Express, Staybridge Suites, Even Hotels, and Candlewood Suites) in the United States, Canada, and Latin America resolve their IT problems with their file servers and workstations.• Part of the on-call team that helps monitor IHG and IHG franchise hotels during non-company hours. • Received and worked on PCs and laptops sent from IHG and IHG franchise hotels. • Part of the IHG implementation team that deployed new file servers and workstations for the hotels, creating and sending IHG image DVD/CDS\\s, and switching hotels over to Fast Connect. • Team leader of the team responsible for ensuring the retransmission of revenue and points awarding files.• Part of the IHG team helping set up military hotels under the IHG brand.
Skills
- Technical Support
- Servers
- Networking
- Telecommunications
- Windows 7
- Troubleshooting
- Disaster Recovery
- Windows
- Active Directory
- Xp
- Windows Server
- Hardware
- Vendor Management
- Access
- Windows Xp
- Computer Hardware
- Visio
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