Rafael Ramirez

About Rafael Ramirez

TECHNICAL SKILLSOperating Systems: Windows 11,10,8 and 7. Linux (fedora and oracle). Mac IOS.Software: Microsoft office 365, 2016, 2013, 2010. PowerShell, Bloomberg, Fidessa, Thomson Reuters, Putty, Super Putty, Foreman, Zoom. Messaging application (Ice, Slack, Teams), VScode, Lansweeper, Symantec AV.System Administration: Active Directory, Microsoft Exchange, Office 365 account administration. Windows Server, Print Servers, Group Policy, DNS & DHCP, vSphere (virtual machine manager).Mobile Devices: Apple and android devices Tandberg, Crestron and all other video conferencing units, Polycom devices, teams video conferencing units.Ticketing systems (SERVICE NOW, track it, VSM, Service Center, Jira)TECHNICAL TRAINING:Microsoft Certified Service Engineer (MCSE) Microsoft Certified IT Professional (MCITP) Bloomberg API and Networking

Experience

1. Senior Desktop Support Technician

   GTS

   Oct 2019 — Present

   Provide white-glove technical support for traders and executive leadership in fast-paced Windows and Linux trading environments, ensuring minimal downtime and operational continuity.• Diagnose and resolve complex hardware, OS, network, and application issues under time-sensitive conditions.• Build, deploy, and maintain physical and virtual machines using vSphere; provision and manage Linux servers via Foreman.• Own full user lifecycle management including onboarding, account provisioning, licensing, and terminations across Active Directory and Office 365.• Administer VPN infrastructure, DNS/DHCP scopes, Group Policy Objects, and secure remote access solutions.• Configure and support 2FA, mobile devices, and Office 365 services for on-site and remote users.• Lead and execute infrastructure initiatives including: Enterprise Windows 10 migration Wake-on-LAN implementation Lansweeper asset discovery and reporting Company-wide VPN rollout during remote-work transition

Skills

• Troubleshooting
• Printers
• Laptops
• Computer Hardware
• Outlook
• Software Documentation
• Windows Xp
• System Deployment
• Servers
• Technical Support
• Access
• Microsoft Access
• Help Desk Support
• Blackberry Enterprise Server
• Printer Support
• Operating Systems
• Microsoft Certified Professional
• Security
• Blackberry
• Vpn
• Active Directory
• Xp
• Windows Server
• Networking
• Hp
• Hardware
• Windows 7
• Citrix
• Visio
• Windows Vista
• Disaster Recovery