Rafael Pelaez

CSP at J.P. Morgan Chase Global Banking

Role: Csa at JPMorganChase
Location: Charlotte, NC, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Rafael Pelaez

Over 25 years of experience involved in the contact center/BPO industry, 10 in management…

Experience

Csa
JPMorganChase
Aug 2024 — Present · Charlotte, NC, US

Education

Instituto Tecnológico de Santo Domingo
Engineer
1997 — 2000
Instituto Tecnológico de Santo Domingo
Computer Science

Skills

Contact Center Management
Sla
Call Centers
Process Improvement
B2b
Call Center
Outsourcing
Customer Satisfaction
Training
Call Center Development
New Business Development
Lead Generation
Vendor Management
Customer Acquisition
Coaching
Contact Centers
Telemarketing
Sales
Avaya
Workforce Management
Offshoring
Transition Management
Copc
Online Lead Generation
Service Delivery
Iex
Strategy
Team Management
Team Leadership
Strategic Planning
Program Management
Kpo
Account Management
Change Management
Customer Retention
Customer Service
Customer Experience
Performance Management
Crm
Outsourcing Management

Contact information

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Work email
•••••@jpmorganchase.com
Personal email
•••••@•••••.com
Direct dial
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Current company

JPMorganChase

Financial Services · 10K employees · 270 Park Avenue, New York, NY, 10017-2014, US

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services. Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

jpmorganchase.com

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