Rafael Nicoletto

About Rafael Nicoletto

At MacArthur Place, my focus is on enhancing operational excellence and ensuring customer…

Experience

1. Food and Beverage Manager

   Macarthur Place

   Jul 2024 — Present

   As the Food & Beverage Manager at MacArthur Place Hotel, I oversee all aspects of the hotel’s dining and beverage operations, ensuring excellence in guest service, product quality, and operational efficiency.Key Responsibilities-Team Leadership: Lead and develop a team of food and beverage staff, ensuring exceptional service and fostering a culture of teamwork and accountability-Operational Management: Oversee daily food and beverage operations, including inventory management, cost control, and adherence to health and safety standards-Guest Experience: Ensure a personalized and memorable dining experience by addressing guest feedback promptly and maintaining high service standards-Menu Development: Collaborate with culinary teams to design seasonal, locally-inspired menus that enhance the guest experience-Event Coordination: Manage and execute events, from intimate gatherings to large-scale functions, ensuring flawless service and attention to detail-Inventory & Purchasing: Oversee the inventory, purchasing, and stock management of liquor, wine, and beer, ensuring that supplies are always sufficient and of high quality-Vendor Relations: Negotiate with suppliers and vendors to ensure competitive pricing, quality products, and timely deliveries-Staff Training: Provide ongoing training and development to ensure staff are knowledgeable, efficient, and up-to-date with industry trends-Collaboration: Work closely with the General Manager and other departments to align food and beverage operations with overall hotel goals-Quality Assurance: Maintain consistent quality across all food and beverage offerings through regular inspections and continuous improvement.

Education

• Centro Universitário Salesiano de São Paulo

  Logistics and Supply Chain Management

  2013 — 2015

• Fundação Getulio Vargas

  Master of Business Administration (M.B.A.)

  2015 — 2017