Rafael Martinez
A man on a mission.
- Role
- Enterprise Accounts Associate at B&H Photo Video
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
Experience
Enterprise Accounts Associate
Oct 2023 — Present · New York, NY, US
Manage and prioritize inbound customer inquiries, ensuring responsive and ownership-driven solutions to all requests- Conduct meticulous reviews of customer inquiries, providing comprehensive and effective solutions- Uphold strict attention to detail by verifying the accuracy of customer documentation, including billing and shipping information- Coordinate the processing of customer quotes, bids, and purchase orders, while managing any modifications or cancellations- Deliver prompt responses to various customer inquiries (e.g, stock, order status, pricing) within established timeframes- Execute proactive follow-ups on outstanding orders with customers, both pre and post-sale- Maintain professional and courteous communication, actively fostering and building reliable customer relationships- Facilitate cross-departmental collaboration to resolve issues, effectively managing communications and outcomes- Escalate customer issues judiciously, making resolution decisions autonomously within set guidelines- Demonstrate a robust understanding of customer service processes and basic principles of order fulfillment and physical distribution networks- Provide support for process improvement, cost reduction, and service improvement initiatives- Assist team members as needed to ensure collective efficiency and goal attainment- Offer assistance to other teams, fostering a collaborative work environment- Participate in and contribute to departmental initiatives and community activities, demonstrating organizational commitment- Execute additional responsibilities as assigned by the manager, showcasing flexibility and adaptability.
Education
Washington Irving High School
High school regents diploma
2002 — 2006
Digital Film Academy
Certificate of completion
2012 — 2012
Borough of Manhattan Community College
Associate's degree
2009 — 2015
Skills
- Television
- Editing
- Final Cut Pro
- Microsoft Excel
- Social Networking
- Film
- Video Production
- Moderator
- Video Editing
- Copy Editing
- Creative Writing
- Short Films
- Film Production
- Social Media
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