Rafael R. Fanola
TS/SCI | MBA | CompTIA Security+ | PeopleCert ITIL v4 Foundation | HDI-SCTL | HDI-KCSF | HDI-DAST | HDI-SCA | HDI-CSR | RWS Trados Studio 2017
- Role
- Help Desk Technician (Level V) at General Dynamics Information Technology
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Rafael R. Fanola
Hello! I am Rafael “Ralph” Fanola and I work for GDIT as an Senior Tier 1 Help Desk…
Experience
Help Desk Technician (Level V)
General Dynamics Information Technology
Jun 2025 — Present · Customer Contact Center (CCC)/Enterprise Service Desk (ESD), CO
Tier 1 Help Desk Technician (Level V) with General Dynamics Information Technology (GDIT) at the Customer Contact Center Service Desk (ESD) in direct support of DIA’s Chief Information Office (DIA/CIO) and other Homeland Defense/National Security organizations within the Intelligence Community (IC) and the Department of Defense (DoD) providing direct and timely IT support.
Education
Excelsior University
Bachelor of Science in Liberal Arts
Institute for Veterans and Military Families - IVMF
CompTIA A+ and CompTIA CySA+ Path Certificate Programs , Computer and Information Sciences and Support Services and Cybersecurity
Keller Graduate School of Management of DeVry University
Master in Business Administration - MBA, Project Management
ACI Learning
Computer User Support Specialist Program (CUSSP), Computer and Information Sciences and Support Services
Sky Safety Flight Academy
Private Pilot Program, Aeronautics/Aviation/Aerospace Science and Technology, General
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