Rafael dos Santos

Senior Salesforce Administrator @Instapro Group

Berlin, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2024 — Present

Senior Salesforce Administrator @Instapro Group

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Managed and optimized Salesforce CRM on a daily basis, ensuring smooth operation, data accuracy,and system reliability.Designed and developed custom Salesforce reports and dashboards to provide sales teams withactionable insights and track key KPIs.Delivered training and onboarding for new users, supporting adoption and reinforcing Salesforce best practices.Created and maintained comprehensive documentation of all system customizations, configurations,and workflows.Led a cross-functional team in implementing Salesforce solutions that streamlined sales processesand improved organizational efficiency.

EDUCATION

2008 — 2012

Universidad de la República

Ingeniero Químico

2013

Instituto de Profesores Artigas

Profesorado en Química

2017 — 2020

Universidad de la Empresa

Licenciatura, Marketing

SKILLS

Online AdvertisingCustomer ServiceMarketing DigitalEstrategia De MercadotecniaMarketingAdvertisingDigital MarketingStrategyPlanificación EstratégicaRedes SocialesMercadotecniaEstrategiaCustomer SupportAdministración De Salesforce.comZendeskSalesforce.comSupervisionZopimInglésSocial MediaLiderazgo De EquiposServicio De Atención Al ClienteMercadotecnia En Medios SocialesImplementación De Salesforce.comDesarrollo Salesforce.comNegociaciónEspañolStrategic Planning

ABOUT RAFAEL DOS SANTOS

As a Senior Salesforce Administrator, I thrive on creating systems that empower people to do their best work. With deep experience managing and optimizing Salesforce across large-scale organizations, I focus on building solutions that are not only efficient but also scalable and user-friendly. I value collaboration and believe the best outcomes come from partnering closely with teams across the business. Training and supporting users is just as important to me as automation and process improvement, because real impact happens when people feel confident and supported by the tools they use. At the core, I’m committed to driving growth by aligning technology with business needs in a thoughtful and sustainable way.

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Rafael dos Santos — Senior Salesforce Administrator at Instapro Group in Berlin, DE | Unifers