Rafael de Marco
Continuous Improvement Business Partner @A.P. Moller - Maersk
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WORK HISTORY
Continuous Improvement Business Partner @A.P. Moller - Maersk
Liverpool, GB
Drive continuous improvement initiatives across Ocean, SCM, 4PL, LCL, Air, Landside, and Customs, enhancing Customer Experience KPIs and operational efficiency.• Developed and deployed Power BI dashboards, reducing reporting time and enabling real-time performance visibility for leadership teams.• Automated workflows using Power Automate, saving time and improving data accuracy across reporting processes.• Defined and implemented local KPIs aligned with global standards, ensuring consistent performance management cycles across multiple logistics functions.• Identified process gaps and delivered solutions that improved customer quality and digitization, contributing to an improvement in service reliability.• Facilitated change management strategies to drive adoption of global standards and sustain continuous improvement maturity in Customer Experience teams.
EDUCATION
Pontifícia Universidade Católica de Campinas
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
SKILLS
ABOUT RAFAEL DE MARCO
Continuous Improvement and Customer Experience professional with over three years at Maersk, driving process optimization, operational excellence, and supply chain management across global logistics operations, all focused on enhancing Customer Experience.Familiar with Lean and Six Sigma principles, applying them selectively to support process improvement initiatives and improve service quality. Skilled in change management, KPI development, performance management, and digital transformation projects that deliver measurable results.Adept at data analysis, process mapping, and stakeholder engagement, aligning global standards with local execution to foster collaboration and achieve sustainable improvements. Proficient in Power BI for performance dashboards, Power Automate for workflow automation, and Power Query for data transformation, enabling data-driven decision-making and process efficiency.Passionate about leveraging analytics and innovation to create customer-centric solutions in complex, global environments.
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