Rafael Carrera
Senior Network and Systems Admin @Department of National Defence/Ministère de la Défense nationale
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WORK HISTORY
Senior Network and Systems Admin @Department of National Defence/Ministère de la Défense nationale
Ottawa, ON, CA
Carried out daily maintenance and troubleshooting activities of classified networks supported by 765 Comm Sqn.• Responded to client issues raised through the incident management system, e-mail, or by phone.• Implemented changes approved using DND change management process.• Maintained the security of classified systems.• Participated in testing, validation, and integration of Projects & Initiatives.• Participated in shift and on-call duties as required.• Optimized ITIL practices in Service Management.
SKILLS
ABOUT RAFAEL CARRERA
An IT professional with extensive experience covering support, solution implementation…
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