Rafael Bonilla
- Role
- Director Call Center Operations at Gexa Energy
- Location
- Chandler, AZ, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Rafael Bonilla
I am an executive with a broad international background in managing large multinational…
Experience
Director Call Center Operations
Jul 2021 — Present
Skills
- Workforce Management
- Management
- Avaya
- Vendor Management
- Risk Management
- Customer Experience
- Process Improvement
- Leadership
- Technical Support
- Operational Excellence
- Relationship Management
- Outsourcing Management
- Program Management
- Team Management
- Business Transformation
- Telecommunications
- Contact Centers
- Crm
- Offshoring
- Business Process Improvement
- Stakeholder Management
- Pmo
- Ivr
- Business Analysis
- Executive Management
- Change Management
- Service Delivery
- Resource Management
- Inbound Marketing
- Project Delivery
- Operations Management
- Capacity Planning
- Customer Retention
- Project Portfolio Management
- Outsourcing
- Team Leadership
- Strategy
- Cross-Functional Team Leadership
- Call Center Development
- Customer Satisfaction
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