Rafael A.
Enterprise CSM | Growth & Retention Strategist | MBA Candidate at LSU
- Role
- Enterprise Customer Success Manager at CodeRabbit
- Location
- Pasadena, CA, US
- LinkedIn followers
- 500 followers
About Rafael A.
Experienced Customer Success Manager with a strong track record in the SaaS and technology industry. Skilled in Salesforce, QuickBooks, CRM management, data analytics, and AI-powered customer engagement platforms. Proficient in leveraging tools such as SQL, Tableau, and generative AI technologies to drive insights, streamline processes, and improve customer outcomes. Expertise spans account management, market research, and financial analysis, supported by a solid foundation in business strategy and data-driven decision-making. Holds a B.A. in Business with a minor in Accounting and Finance from Vanguard University of Southern California, and currently pursuing a Master of Business Administration with a concentration in Data Analytics at Louisiana State University (expected completion 2026).
Experience
Enterprise Customer Success Manager
Oct 2025 — Present · Pasadena, CA, US
As a Founding Customer Success Manager at CodeRabbit AI, I help enterprise customers adopt and scale our AI-powered code review platform to improve development speed and software quality. I focus on driving adoption, increasing utilization, and ensuring developers get the most value from CodeRabbit’s intelligent automation features. By partnering closely with customers and collaborating with product and engineering teams, I help organizations streamline their review processes, enhance collaboration, and ship better code faster.
Education
Santa Monica College
Associate of Arts, Behavioral Sciences
2010 — 2015
Louisiana State University
Master of Business Administration - MBA, Accounting and Business/Management
Vanguard University of Southern California
Minor, Accounting and Finance
2016 — 2018
Pacific Palisades Charter High School
High School Diploma, High School/Secondary Diplomas and Certificates
2007 — 2010
Vanguard University of Southern California
Majoring, Business
2016 — 2018
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