Rafael Atkins

About Rafael Atkins

I am an enterprise technology operations leader with over 15 years of experience driving service reliability, operational modernization, and governance across complex environments.My leadership spans operational execution, modernization strategy, risk alignment (SOX/SOC environments), and business accountability; including P&L oversight and growth initiatives.Throughout my career, I have stepped into expanding scopes of responsibility; stabilizing operations, redesigning processes, strengthening monitoring frameworks, and aligning technology delivery to measurable business outcomes. I have led infrastructure redesigns, service management transformations, and observability platform strategy across hundreds of applications.In parallel with operational leadership, I am completing a Master’s in Cybersecurity (expected September 2026), further strengthening my focus on risk, resilience, and secure operational design.My approach is grounded in discipline, clarity under pressure, and building teams that execute in the stretch.Core Areas of Focus:Enterprise IT Operations & ReliabilityObservability & Monitoring StrategyITSM & Governance FrameworksOperational Modernization & AutomationRevenue-Backed Technology Services (Colocation)Risk-Aligned Technology Leadership

Experience

1. Sr Lead Product Manager (Colocation Services Batch Operations)

   Csx Technology

   Jan 2026 — Present · Jacksonville, FL, US

   Lead enterprise product, operational, and governance strategy for ColoCSX (commercial colocation services) and mission‑critical batch scheduling platforms supporting core business operations. Serve as the single point of accountability for customer onboarding, service delivery, operational resilience, and financial performance across a regulated, high‑availability environment.Own the end‑to‑end operating model for ColoCSX, spanning customer engagement, compliance (SOC 1 Type 2), facilities coordination, network connectivity, billing, and ongoing service management. Manage a growing commercial portfolio of 20+ active customers across public safety, healthcare, financial services, and government sectors, delivering reliable, carrier‑neutral colocation services with eight ISPs. Partner closely with Real Estate, Network, Facilities, Legal, Finance, and Security teams to ensure compliant, scalable, and contract‑aligned service delivery while modernizing onboarding, workspace requests, and operational governance.In parallel, lead enterprise batch scheduling and production support, responsible for thousands of critical job streams. Define ownership boundaries and dependency management practices between application teams, scheduling, and managed service partners to reduce operational risk and eliminate single‑threaded dependencies. Drive improvements in run‑time visibility, exception handling, and incident coordination to ensure predictable, resilient batch execution across business‑critical workloads.Provide executive leadership for production support, incident response, and emergency communications across both platforms. Act as senior decision authority during major incidents, coordinating internal teams and managed service partners to protect business continuity, meet SLAs, and maintain executive confidence. Modernize tooling, reporting, and governance to improve transparency, accountability, and operational maturity across infrastructure and application domains.

Education

• University of Phoenix

  Bachelor of Science - BS, Business Management

  2020

• University of Phoenix

  Master of Science - MS, Cyber/Computer Forensics and Counterterrorism

• University of Phoenix

  Associate of Science (A.S.), Cyber Security, Concentration in Information Technology