Rafael Alves
Sales Engineer, Cloud, Networking and Collaboration Solution Services
- Role
- Sales Engineer at Hotwire Communications Ltd
- Location
- Naples, FL, US
- LinkedIn followers
- 500 followers
About Rafael Alves
With over 16 years of experience as a Pre-sales and Product Specialist, I have…
Experience
Sales Engineer
Apr 2024 — Present · Naples, FL, US
Support Enterprise Sales Representatives across Florida, Georgia, and South Carolina to accelerate revenue growth by delivering customized technical solutions that meet client-specific needs.Collaborated with sales and product teams to craft compelling sales pitches, technical proposals, and customized solutions that addressed customer pain points and drove revenue.Identified upsell opportunities by partnering with market General Managers, expanding customer networks, and fostering long-term relationships.Developed detailed technical documentation and Bills of Materials (BOMs), working cross-functionally with engineering and implementation teams to ensure project feasibility and success.Led cross-functional project delivery, coordinating efforts between sales, engineering, and project management to meet deadlines and exceed customer expectations.Managed technical workflows in Salesforce, tracking customer requests including cloud solutions, network configurations, VLAN setups, port/switch assignments, and equipment upgrades.Performed CLI-based diagnostics and configurations on edge and backbone routers, validating interface status, subnet allocation, routing tables (OSPF/BGP), and WAN circuit integrity.
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