Rafael Acevedo Williams
Disability Insurance Program Representative @Employment Development Department
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WORK HISTORY
Disability Insurance Program Representative @Employment Development Department
US
Determine claimant eligibility for State Disability Insurance (SDI) programs, including Disability Insurance (DI), Paid Family Leave (PFL), and Nonindustrial Disability Insurance (NDI), in accordance with applicable laws, regulations, and policies.• Conduct fact-finding interviews and processed claims accurately and timely.• Provide professional customer service responding to claimant, employer, and third-party inquiries.• Ensure consistent application of policy and program integrity practices.• Process and document overpayments, including follow-up collection actions.• Apply medical duration control techniques.• May serve as an expert witness before the California Unemployment Insurance Appeals Board.
EDUCATION
University of California San Diego & California State University, San Marcos
Candidacy of Philosophy (C.Phil.)
San Diego State University
MS
Rutgers University
Bachelor of Arts - BA
ABOUT RAFAEL ACEVEDO WILLIAMS
MS in Counseling and 10+ years of experience advising/ counseling diverse students and the public; and, providing quality administrative & instructional support, to faculty researchers and executives. • Proficient in data analytics; MS Word, Excel, PowerPoint; online applications incl. Google; and online relational database systems. • Work well independently & collaboratively in high-volume, computerized/ digital, team-oriented environment.
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