Rae Sours

About Rae Sours

QUALIFICATION SUMMARYSenior strategy and operations leader with deep experience designing and scaling operating models, performance management frameworks, and incentive systems across complex, asset-intensive field service organizations. Proven track record leading enterprise transformation initiatives that improve margin, cash flow, utilization, and executive decision-making across HVAC, Generator, UPS, Solar, Electrical, and Telecom service lines.Known for bridging strategy and execution—partnering with executives, operations, finance, and technology teams to translate business objectives into repeatable processes, measurable outcomes, and scalable organizational capabilities. Expert in workforce optimization, dispatch and regionalization strategy, KPI architecture, and change leadership across large, distributed field organization.CORE STRATEGY & BUSINESS CAPABILITIES• Enterprise operating model design & transformation• Workforce utilization, dispatch & regionalization strategy• Performance management & KPI architecture (field → executive)• Incentive programs design to align with margin, cash flow and behavior• Cross-functional program leadership (Ops, Finance, HR, IT)• Process reengineering and standardization at scale• Executive decision support and operating cadence design• Change leadership across large field organizationsns.

Experience

1. Director of Special Projects, Strategy & Optimization

   Pearce Services

   Dec 2024 — Present

   Lead enterprise-level strategic initiatives focused on operating model evolution, performance management, and scalable growth across Renewables and Telecom business units.• Designed and launched Pearce’s enterprise performance management framework, aligning operational, financial, quality, and workforce KPIs into a single, consistent operating view used from daily field huddles through C-suite Monthly Business Reviews.• Created and operationalized the company’s first merit-based incentive program, directly linking performance outcomes to compensation; drove behavioral alignment, transparency, and measurable performance improvement across service lines.• Led division-wide DSO improvement strategy for the EV business, redesigning intake, execution, and billing workflows; reduced DSO from 137 days to 95 days in under five months, generating ~$500K in annualized interest savings.• Currently leading strategic readiness for a 900-person organizational transformation, shifting from single-skill execution to a regionalized, multi-skilled technician model to improve utilization, responsiveness, and customer coverage.• Driving go-to-market and delivery model design for Pearce’s expansion into multi-disciplined data center projects, aligning HVAC, Generator, UPS, and Electrical operations into an integrated execution strategy.

Education

• San Diego State University

  Bachelor of Arts (B.A.), Psychology

Skills

• Non-Profits
• Team Building
• Networking
• People Skills
• Screening Resumes
• Onboarding
• Contract Recruitment
• Microsoft Excel
• Powerpoint
• Outlook
• Internet Recruiting
• Public Speaking
• Permanent Placement
• Event Planning
• Resume Writing
• Microsoft Word
• Screening
• Hiring
• Cpr Certified
• Leadership
• Research
• Sourcing
• Temporary Placement
• Telecommunications
• College Recruiting
• Social Networking
• Training
• Applicant Tracking Systems
• Teamwork
• Fundraising
• Community Outreach
• Technical Recruiting
• Data Entry
• Employee Relations
• Staff Augmentation
• Interviews
• IT Recruitment
• Customer Service
• Microsoft Office
• Nonprofits