Raesa T.

About Raesa T.

After a solid start in tech sales, I made a shift, one that felt both intentional and well-timed. I moved into Customer Success not just to change direction, but to take everything I’d learned (yes, even the tough parts) and apply it in a way that creates more impact.In my previous role, I sold IT management solutions to a wide range of businesses. It wasn’t always easy, targets were ambitious, and product limitations were real but it pushed me to get creative, understand customer needs deeply, and communicate solutions that made sense for them. That experience grounded me in the fundamentals: listening well, building trust, and staying outcome-focused.Today, I bring that same approach to Customer Success. I work hands-on with customers to help them get the most out of their CRM setup, from implementation and training to streamlining workflows and solving real operational challenges. I’m also someone who thrives on structure and clarity (think: dashboards, clean data, and making things work now, not later).I take pride in being detail-driven, dependable, and people-focused. If something needs fixing, I fix it. If it’s messy, I clean it up. And if a customer’s unsure, I simplify things so they feel confident moving forward.What keeps me going? •Seeing things fall into place •Helping customers grow with what they have •Turning complexity into clarity •Collaborating with teams who care about getting it rightStill learning. Still growing. Still showing up with the same energy, every day.

Experience

1. Senior Customer Support Executive

   Zoho

   Jun 2025 — Present

   Bigin by Zoho CRMWorking at the intersection of customer experience and product adoption making sure businesses find real value with Bigin, right from day one.Along the way, I’ve grown into a role that now blends collaboration, strategy, and leadership while staying hands-on with what I enjoy most: meaningful customer conversations, thoughtful solutions, and the quiet wins that speak for themselves.

Education

• Saranathan College of Engineering

  Bachelor's degree, Information Technology

  2016 — 2020

• Aurobindo International School

  XII, Computer Science

  2014 — 2016

• Kamala Niketan Montessori School

  X

  2013 — 2014