Raene Anderson

About Raene Anderson

As an Associate Field Performance Coach at OEC, I help Ford OEM and dealer partners in my region increase their parts sales and customer satisfaction through business process consultation, education, and data analysis. I call on dealers, both in-person and virtually, to ensure they optimize the use of OEC products and create targeted selling approaches. I also maintain product subscription levels and work closely with the sales team to identify and pursue new opportunities.I have a strong background in sales, having worked as a Sales Representative at Subaru of Clear Lake and a Business to Business Sales at Fox Force Marketing. I demonstrated an advanced knowledge of various vehicles, sold supply accounts to small businesses, and handled challenging situations such as special finance customers, inventory shortages, and transportation issues. I am also pursuing an Associate\'s degree in Computer Information Systems at San Jacinto College, which enhances my technical and analytical skills. I am motivated by learning new things, solving problems, and building relationships with customers and colleagues.

Experience

1. Associate Field Performance Coach

   OEC

   Aug 2023 — Present · Houston, TX, US

   Increases overall parts sales through performance coaching and regular visits with Ford OEM and Dealer partners in an assigned region to improve customer satisfaction and product utilization- Calls on dealers, both in-person and virtually, to ensure OEC product performance is being optimized through business process consultation, education, and data analysis and review-Ensures customer satisfaction to maintain product subscription levels-Coaches dealers and all their parts staff in utilizing OEC solutions, and creates targeted selling approaches to increase sales volume to current customer base- Partners with dealership staff to perform customer visits, virtually and in-person- Works closely to build a partnership among Original Equipment Manufacturer (OEM) and Dealer staff, bringing overall awareness of how OEC technologies and solutions help, and fostering an environment focused on selling more OE parts- Manages assigned book of business as sold by Direct Sales and/or National accounts, meeting or exceeding expectations outlined in services agreement- Creates and analyzes reports through internal OEC sources; identifies and understands market and dealer trends and conditions; shares results, develops and implements Dealer Action Plans with dealership management for continuous improvement to achieve performance goals via OEC solutions- Participates in various projects relating to increasing value of OEC technology such as pilot programs, dealer meetings, industry forums, or supporting OEM events- Maintains responsibility for lead generation for Performance Coaching and OEC products through partnership with Direct Sales- Partners with OEC teams across the organization to ensure the best possible customer experience- Documents daily work activities in OEC’s Customer Relationship Management (CRM) system- Develops a deep understanding of OEC solutions, OEM programs, and automotive trends to improve professional growth within the coaching role

Education

• San Jacinto College

  Associate's degree, Computer Information Systems