Raegen Lang

About Raegen Lang

Results-driven Information Technology Professional with excellent analytical and interpersonal skills.• Proven abilities in customer relationship management, systems integration, database analysis and software development.• Motivated, quick learner, able to communicate effectively with customers, project managers, executives, and team members.

Experience

1. Business Leader, Software Engineering

   Mastercard

   Jan 2006 — Present

   Manage, Coach and Develop a team of Project Managers, Business Analysts, Data Quality Analysts, Software Developers both onsite and offsite within the Data Warehouse.• Partner with Business partners to do strategic planning for future releases and/or new products or services.• Provide training to business partners and customers on how products work, creating files, and submitting them to various systems.• Maintain and adhere to yearly budgets, resource planning and forecasting, and future budget needs.• Work with various other technical teams within MasterCard to have them impact our projects and coordinate and manage their work that impacts the team.• Work with various business owners, of applications and data sources mentioned above, to gather requirements and then turn them into technical requirements and design.• Provide insight and guidance in design solutions and creating audits and controls for all projects.• Responsible for several critical customer facing external applications needing high availability and potential revenue impact if issues arise or they are not available. • Responsible for bringing new data sources into the Data Warehouse and making it available for reporting. • Create and support Unix shell scripts using Batch Manager to download and store supplemental data to enhance core (authorization, credit and debit) data in the data warehouse – Oracle Exadata and Netezza databases.• Subject matter expert on merchant data and processes in the Data Warehouse.• Work with business/product partners and customers to understand requirements and support several revenue generating loyalty programs• Partnered with various third party data vendors to enhance and enrich MasterCard transaction and location data for proper merchant and industry identification• Assisted in design of a patent pending matching application used to match external data to MasterCard data that is utilized by several internal and external parties.

Education

• Southwestern Illinois College

  Associates, Computer Information Systems

  1993 — 1995

• Lindenwood University

  BA, Business

  2004 — 2006

Skills

• Agile Methodologies
• Management
• Databases
• Business Analysis
• Payment Systems
• Payment Card Processing
• Strategy
• Vendor Management
• Programming
• Requirements Gathering
• Unix
• Leadership
• Software Engineering
• Unix Shell Scripting
• Microsoft Sql Server
• IT Management
• Java
• Sdlc
• Software Development
• Sql
• Visio
• Linux
• Software Development Life Cycle (Sdlc)
• Pl/Sql
• Software Project Management
• Data Warehousing
• Crm