Raeesah Ikleriya

Complaints Handler @Centrica

As a dedicated Complaint Handler, I manage and resolve existing customer complaints with a calm, fair, and solution-oriented approach. I’m passionate about turning negative experiences into positive outcomes while ensuring compliance.Key Responsibilities:•Investigating complex complaints and identifying root causes•Delivering fair and timely resolutions in line with company policies and regulations•Communicating clearly and empathetically with customers•Collaborating with internal teams to support resolution and prevent recurrence•Contributing to service improvements through insight and feedback