Raehanullah Dawoodzai
Experienced Agile Project Manager | Certified ScrumMaster | Accomplished Manager at NETLINKS INC | 10-Time Award Recipient | Sales Expert
- Role
- Project Coordinator at Bay Area Chess
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Raehanullah Dawoodzai
Experienced Project Manager and Certified ScrumMaster with 7+ years of success leading…
Experience
Project Coordinator
Jun 2023 — Present · CA, US
Responsible for player communication and promptly addressing customer inquiries via email.Managed communication through various channels, including email, WhatsApp, and others.Streamlined communication processes, leading to a 20% increase in response time and overall efficiency.Assisted the Director of Operation and Director of Enrichment in various tasks, ensuring their workloads were more manageable.Implemented process improvements that resulted in a 15% reduction in their administrative tasks, allowing them to focus on strategic initiatives.Effectively addressed customer inquiries, providing solutions and assistance.Created and maintained a comprehensive FAQ document, reducing inquiry response time by 40% and improving overall customer satisfaction.
Education
Dunya University
Master's in Public Administration
2016 — 2018
Peshgam Institute of Higher Education
Bachelor of Business Administration - BBA
2012 — 2016
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