Rae-Ann H.
Trusted Customer Success Manager | Account Manager | Customer Experience | Executive Alignment | Risk Mitigation | Retention Growth | ROI Maximization
- Role
- Customer Success Director at Aprimo
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Rae-Ann H.
Customer Success professional with over 8 years of experience in SaaS & marketing…
Experience
Customer Success Director
Jan 2021 — Present
Responsible for owning the overall relationship for assigned book of 10+ enterprise clients, which includes: increasing adoption, ensuring retention, identifying upsell potential, and driving customer satisfaction Partner with clients to plan their mar-tech stack and application roadmap, conduct strategic business reviews, serve as escalation point of contact
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