Rad Wendzich

About Rad Wendzich

Rad’s breadth of experience enables him to thrive in ambiguity and effectively guide teams to filter the noise, execute the most challenging projects with excellence, and deliver results.” – Senior Manager, AmazonRad Wendzich is an award-winning designer and best-selling author who brings cross-functional teams together to maximize the quality of the customer experience.In the last 11 years at Amazon, Rad has led UX design for high-visibility and high-impact initiatives across four Amazon divisions – Amazon Customer Service, Amazon Core Shopping, Amazon Devices, and Amazon Web Services, contributing over $375 million in increased annual revenue,$13 million in annual customer service savings, and more.Before Amazon, Rad worked as a UX designer and project manager at i4software, a mobile app development company, where he designed and managed exceptional apps including \"Video Camera\"(Macworld 2012 Best Of Show) and \"Fast Camera\"(top 100 iOS Photography app and Starbucks \"App of the Week\").Rad\'s high standards and passion for learning started early: He finished high school and college in 6 years (2 years early) graduating from Arizona State University with highest, Summa Cum Laude, honors and an Undergraduate Student of the Year award.In his spare time, Rad enjoys reading books on his Kindle and has a passion for new tech, travel, sports (especially soccer), and Nutella.

Experience

1. Principal User Experience Designer

   Amazon

   Apr 2021 — Present · Seattle, WA, US

   Current role:• Leading UX design work in a portfolio of customer-facing and internal products at AWS (Amazon Web Services)• Leading and overseeing strategic customer research to define new opportunities for the business• Defining organizational strategy for generative artificial intelligence (GenAI) initiatives• Sharing best practices with thousands of Amazon builders via internal videos and resources• Helping teams across Amazon build even better products as a Customer Experience Bar Raiser (CXBR)

Education

• Arizona State University

  Bachelor of Science, Graphic Information Technology

  2008 — 2011

Skills

• Android
• Customer Experience Design
• Javascript
• Html
• Human-Centered Design
• Mobile Interface Design
• Mobile Applications
• Analytics
• Cross-Functional Team Leadership
• User Experience
• Iphone
• Strategy
• E-Commerce
• Experience Design
• User Experience Design
• Online Marketing
• Css
• Web Design
• Indesign
• Usability Testing
• Team Leadership
• Wireframes
• User Interface Design
• Project Management
• Photoshop
• Graphic Design
• Wordpress
• Lean UX
• Interaction Design
• Php
• Mobile Design
• Usability
• Usability Engineering
• Axure
• Agile Methodologies
• Web Development
• Management
• SEO
• Adobe Creative Suite
• Customer Service