Radwa Abdel-Barry

Leading Client Advocacy and Solution Design (Casd) for Insurance at Infosys Ltd @Infosys

Tempe, AZ, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2023 — Present

Leading Client Advocacy and Solution Design (Casd) for Insurance at Infosys Ltd @Infosys

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US

EDUCATION

1997 — 2001

Helwan University Cairo

Bachelor's degree, Occupational psychology

N/A

Victory College-Alexandria

X

2003 — 2004

ICL (Fujitsu)

Good, System Analysis & Design

2002 — 2004

The American University in Cairo

Good, Media - Editing-AVID

2020 — 2022

Thunderbird School of Global Management

Master of Business Administration - MBA, Global Business / Digital Transformation

N/A

Thunderbird School of Global Management

Masters Degree, Global Business & Digital Transformation

N/A

Regional Information Technology Institute-RITI

Project management

SKILLS

Mobile DevicesInvoicingTeamworkCustomer ServiceTeam ManagementCustomer ExperienceVoipTelecommunicationsManagementMobile CommunicationsService DeliveryCustomer SatisfactionGsmProduct ManagementSalesCall CentersTeam Leadership

ABOUT RADWA ABDEL-BARRY

With 20+ years across Oil & Gas, Telecom, and InsurTech, I specialize in leading large-scale outsourced operations, Business Process Outsourcing (BPO), and digital transformation sales cycles. Early in my career, I developed a passion for delivering exceptional customer experiences through NPS measurement and COPC certification standards. That foundation came full circle obtaining my master\'s degree in global business & digital transformation—where people, process, and technology converge to create measurable impact—and discovered my true passion. I have a proven track record of contributing and closing $10M+ strategic deals while managing end-to-end customer experience (CX) and driving long-term business growth. My role in sales is not traditional—it is a strategic blend of NAOs sales, operations, consultative engagement, segment level analysis and business transformation. By combining customer obsession, design thinking, and creative problem-solving, I deliver innovative, high-impact solutions. Skilled in strategy development, commercial negotiations, and executive relationship management, I translate complex business needs into clear, actionable strategies.I collaborate closely with delivery, innovation, and digital engineering teams to enable segment level marketplace repository & co-create integrated solutions that align both business and technology priorities. Passionate about storytelling and data-driven insight, I engage with CXOs and stakeholders to inspire confidence, drive transformation, and unlock sustainable value.

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Radwa Abdel-Barry — Leading Client Advocacy and Solution Design (Casd) for Insurance at Infosys Ltd at Infosys in Tempe, AZ, US | Unifers