Radricka Perry

Customer Service Analyst i @Tsys

Columbus, GE

Exceed call quality requirements of 90% customer satisfaction on a consistent basis; Collaborated with escalation team to resolve complex customer issues; and effectively manage a high volume of daily incoming calls from customers across 10 clienteleDocument all call activity- including resolutions- in company database with accuracy and time efficiencyUtilized Statistical Analysis Systems to determine trends in customer dataProcessed balance transfers, closed accounts, and processed new debit card transactionsCommunicate with clients by phone and email to resolve complex issues that cannot be resolved in the call centerProcessed customer payments, issued necessary refunds, and scheduled recurring transactionsMitigated security risk ensuring customer information is accurately verified prior to providing informationUtilized Microsoft PowerBI