Radoslav Bozhinov
Product Design Specialist @BT Group
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WORK HISTORY
Product Design Specialist @BT Group
London, GB
Successfully redesigned a previously underperforming BT Global Indirect Partner Portal, delivering a portal that contributed to multi-million dollar deals for global hyperscalers • Designed complex end-to-end customer journeys, through research, wireframes, prototypes, analysis and iterations.• Be the voice of the customer to inform the strategic direction. • Used data-driven storytelling to communicate the impact of design changes, resulting in stakeholder buy-in and project prioritisation.• Significantly improved key performance indicators (KPIs), including a 10% increase in task achievement, a 12.5-point improvement in user satisfaction, and a 50-point increase in NPS.• Drove innovation through simplified experiences: for example, improved cancel flow scored 4.66/5 on usability.• Collaborated in cross functional teams. Led, and mentored designers, fostering design excellence. • Incorporated inclusive and accessibility practices to meet WCAG:AA standards
EDUCATION
Technical University of Sofia
Bsc, Industrial and Product Design
University of Hertfordshire
MA Product Design, Industrial and Product Design
SKILLS
ABOUT RADOSLAV BOZHINOV
Why me? I bring together deep user understanding, a strong desire to learn, a…
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