Radoslav Boyukliev

About Radoslav Boyukliev

I am a Certified Apple Technician (iOS/Mac + Hardware/Software) with over 7 years of experience in retail, business, enterprise level technical support, sales, and project management. I am fortunate to have found a career that captivates my interests, drives me towards success and matches my personality really well. This bond/love drives me to take pride in my ability to bring fresh perspectives, challenge “group thinking” while fostering a positive/constructive environment that enables teamwork.My seeking to help/improve myself and my teammates often leads to me being told that my mix of collaborative work style and independent thinking make me an ideal Information Technology Professional and colleague. It is due to this pursuit of self improvement as a professional that I yearn to learn new skills through accredited industry programs/certifications and pursue new challenging opportunities in IT.

Experience

1. IT Systems Engineer

   Transfr

   Jun 2024 — Present · New York, NY, US

   Provide Lv 3/4 support for 150+(USA/Canada) serving as an escalation point for junior techs and ensuring SLA adherence via Jira. • Led vendor management, contract negotiation, SaaS procurement, and onboarding/training for new systems and tools.• Create/maintain Python/Bash Scripts: to automate IT operations, including auditing, MDM workflows, and user provisioning.• Administer/secure SaaS platforms including Google Workspace, AWS, GCP, Microsoft 365, Slack, Zoom, and Okta, etc. • Implement/manage application integrations using SSO, SAML, SCIM, and OAuth. • Own Identity and Access Management across Google Workspace, Azure AD, AWS, GCP, and other SaaS platforms.• Establish & manage vendor management relationships for apps, services & office moves.• Oversee IT lifecycle including hardware deployment, onboarding/offboarding, and day-one technology readiness for new hires. • Secure and manage Mac and Windows environments using CrowdStrike; monitored on-prem infrastructure using Ubiquiti.• Partner cross-functionally with stakeholders to align IT solutions with business needs and growth objectives. • Document IT processes and standards in Confluence and delivered projects in two-week sprints using Jira Kanban.Successfully implemented the following IT tooling & practices org wide:• Kandji & Intune — Implemented Mobile Device Management (MDM) to manage our Mac and Windows fleet. • Crowdstrike — Implemented as our primary Endpoint Detection & Response (EDR) to protect devices. • IAM — Implemented Identity Access Management SOP’s for access/license requests & connected various apps via SSO/SAML/SCIM. • Allwhere — Established as our primary asset / lifecycle management vendor, reducing logistics spend. • CDW — Established as our primary procurement vendor for all Software/Hardware/services, reducing company cost spend.

Education

• CUNY School of Professional Studies

  Master of Science in Business Management & Leadership, Information Technology Project Management

  2018

• Fiorello H. LaGuardia High School of the Arts and Performing Arts

  Art Honors, Fine and Studio Arts

  2006 — 2010

• The City College of New York

  Bachelor of Arts (B.A.), Advertising, Minor in Graphic Design

  2010 — 2015

Skills

• Fixed-Gear Riding
• Art Direction
• Microsoft Office
• Social Media Marketing
• Public Speaking
• Powerpoint
• Microsoft Excel
• Creative Direction
• Vector Illustration
• Fine Art
• Shot Put
• Content Management
• Social Media
• Graphic Design
• Branding & Identity
• Marketing Communications
• Facebook
• Marketing
• Adobe Photoshop
• Search Engine Marketing (Sem)
• Social Networking
• Optimization Strategies
• Indesign
• Strategic Communications
• Search Engine Optimization (SEO)
• Art
• Brand Development
• Hammer Throw
• Paid Media
• Advertising
• Photoshop
• Creative Strategy
• Inbound Marketing
• Typography
• Hand Drafting
• Programmatic
• Strategic Planning