Radma Ali
E-commerce Operations Manager @Topremotely Software
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WORK HISTORY
E-commerce Operations Manager @Topremotely Software
Islāmābād, PK
Led day-to-day operations across Amazon and multi-channel e-commerce marketplaces, ensuring strong account health, policy compliance, and fulfilment performance. Monitored key seller metrics, resolved performance risks, and implemented corrective actions to improve customer satisfaction, feedback trends, and overall operational efficiency.Collaborated closely with warehouse, logistics, and shipping partners to maintain accurate inventory flow, timely order fulfilment, and smooth inbound/outbound shipment processes. Delivered performance reporting, operational insights, and optimisation strategies to stakeholders, supporting scalable growth across client accounts.Key focus areas:• Marketplace account health & compliance management• Logistics coordination, fulfilment performance & shipment tracking• Customer experience improvement & issue resolution• Inventory accuracy, returns optimisation & process improvement• KPI reporting, stakeholder communication & operational strategy
EDUCATION
Arid Agriculture University
Bachelor of Science - BS, Information Technology
ABOUT RADMA ALI
Amazon & E-commerce Operations Specialist with 8+ years of experience managing Amazon, eBay, and Walmart marketplaces. Skilled in account health management, policy compliance, listing reinstatement, customer experience optimisation, and warehouse operations.Proven track record of resolving performance issues, improving seller metrics, reducing return rates, and maintaining compliance across multiple marketplaces. Experienced in cross-functional coordination with logistics, warehouse, and customer support teams to deliver efficient end-to-end operations.Currently seeking Amazon, Marketplace Operations, or E-commerce roles in the UK where I can contribute operational expertise, compliance knowledge, and performance improvement strategies.
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