Radley Medina

About Radley Medina

I’m a senior executive with a track record of transforming organizations, elevating performance, and delivering results that matter. With 25+ years of leadership experience across hospitality, services, and SaaS, I’ve led teams through growth, change, and challenge while always focusing on people, strategy, and execution.As Chief Revenue Officer at The Service Companies, I lead revenue growth across sales, marketing, customer success, and revenue operations. I excel at distilling strategy into action and driving commercial excellence, designing differentiated experiences, and building high-performing cultures. My approach is experience-driven, results-focused, and relationship-first.I’ve overseen P & Ls in excess of $325M, led organizations to EBITDA targets of $140M+, and spearheaded large-scale transformations in operations, customer experience, and product innovation. My leadership style is rooted in servant leadership and shaped by years of hands-on operational expertise, from managing luxury resorts and casino properties to leading enterprise-level sales and marketing teams.What sets me apart is the ability to see around corners, connect dots others don’t, and unlock value in places others overlook. Whether it’s architecting growth strategies, leading complex negotiations, or optimizing the customer journey, I bring energy, vision, and executional precision to every challenge.Let’s connect if you’re passionate about growth, innovation, and leadership that drives real impact.

Experience

1. SVP Operations

   Kasa

   Jan 2026 — Present

   Kasa is building a global accommodations brand for the modern traveler. Kasa\'s tech-enabled hospitality delivers a better experience for guests and maximizes returns for property partners.

Education

• University of Nevada-Las Vegas

  Bachelor of Science, Business Administration (Management)

Skills

• Customer Experience Management
• Strategic Planning
• Marketing Strategy
• Hospitality
• Event Planning
• Pre-Opening
• Analytics
• Casino Management
• Operations Management
• Leadership
• Loyalty Programs
• Resorts
• Front Office
• Marketing
• Database Marketing
• Management
• Team Building
• Hotel Management
• Casino
• Labor Effectiveness
• Strategy
• Data Analysis
• Hotels
• Restaurant Management
• Inventory Management
• Food
• Event Management
• Food & Beverage
• Labor
• Customer Service
• Hospitality Industry
• Training
• Customer Satisfaction
• Analysis
• Quality Assurance
• Time Management
• Hospitality Management
• Budgeting
• Food
• Forecasting