Radina Ludik
Cx Manager @ADAC
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WORK HISTORY
Cx Manager @ADAC
Munich, DE
As a Customer Experience Manager specializing in CX strategy, digital service optimization, and stakeholder management, I design and improve key member and customer journeys at ADAC. I develop and articulate strategic concepts that translate complex requirements into clear, actionable roadmaps.My work focuses on creating user‑centric, efficient, and future‑ready digital experiences by aligning business goals, customer needs, and cross‑functional teams. I bring together product, UX, tech, and business stakeholders to drive clarity, accelerate decisions, and ensure that customer impact stays at the center of every initiative.
EDUCATION
Universität der Künste Berlin
Master of Arts (M.A.)
ABOUT RADINA LUDIK
Customer-focused Program Manager with a strong background in People Management and Operations, with proven record for enhancing customer experience and driving efficiency through strategic, data-driven solutions. Proven ability to lead and motivate teams, fostering collaboration and driving results. Skilled in conflict resolution, effective communication, and strategic planning, ensuring smooth operations and high team morale. Proficient in embracing challenges and implementing innovative solutions to improve efficiency and performance.
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