Radim Chval
Director Cx Head of Project Management Cx @All For One Customer Experience
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WORK HISTORY
Director Cx Head of Project Management Cx @All For One Customer Experience
Vienna, AT
As Director CX (Customer Experience) and Head of Project Management Excellence CX, and member of the All for One CX leadership team, I am responsible for project management processes as well as delivery governance and planning across a multi-customer SAP CX project portfolio- In addition, I hold disciplinary and functional leadership responsibility across project management and consulting, developing organizational capability and driving performance excellence across the CX delivery organization- I drive the evolution of project management standards and execution models within the CX organization, aligning delivery capability with business growth objectives- Core focus areas: delivery governance & steering, SAP Activate standardization, capacity and utilization forecasting, executive stakeholder alignment, and risk & escalation management.
EDUCATION
Czech Technical University in Prague - Faculty of Transportation Sciences
Engineer’s Degree, Management and Economics of Transportation and Telecommunications
Czech Technical University in Prague - Faculty of Transportation Sciences
Bachelor’s Degree, Logistics in Transportation and Telecommunications
WU Executive Academy
Master of Business Administration (MBA), Professional MBA Entrepreneurship & Innovation
SKILLS
ABOUT RADIM CHVAL
Director Customer Experience with more than 20 years of international experience in enterprise IT and SAP-driven business transformation.I combine strategic portfolio governance with hands-on project and program leadership. While shaping delivery standards and execution models across the CX organization, I continue to lead complex SAP transformation initiatives, staying closely connected to operational realities and client challenges.My focus is on building scalable delivery structures for SAP Customer Experience and S/4HANA environments across multi-customer portfolios, ensuring alignment between growth strategy, execution discipline and profitability.
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