Radhika Juluru

About Radhika Juluru

Demonstrated experience managing and implementing large scale transformation projects for finance, operations, and customer experience involving multiple ERPs such as Dynamics 365 and Oracle eBusiness Suite. Analytical problem solver offering in-depth domain expertise and strong skillsets in the Utilities, Oil & Gas, Services, Retail, and Media industries. Results-driven IT Leader, Service Delivery/Program Manager and Project/Functional Lead with more than 19 years of experience implementing and administering complex ERP and Transformation projects. Ten years of experience leading, supervising and managing global teams in the successful delivery of ERP solutions integrated with third party applications, ensuring robust operations, stakeholder engagement, and future roadmaps. Proven leader in planning and execution of innovative business and technology solutions who is highly skilled at implementing ERP strategies at global levels to achieve business goals in digitizing and transforming finance and operations. Interact daily with C-level staff and senior leadership of IT and Business Operations to ensure processes, workflows, and standard operating procedures (SOPs) are streamlined and performing seamlessly throughout the organization. Reliable, flexible, and committed Subject Matter Expert (SME) with a deep understanding of ERP solution design, internal controls, Accounting Finance processes with full life cycle implementations experience in multiple Enterprise Applications.Certified Project Management Professional (PMP). Chartered Accountant and Cost Management Accountant credentials with strong understanding in Accounting, Finance, and Internal Controls. Selected and corporate trained as a part of a group of emerging women leaders in 2020.

Experience

1. Program Manager - Dynamics D365 Finance & Operations and Customer Experience

   Tata Consultancy Services

   Feb 2021 — Present

   Handled multiple projects as a Program Manager. Recent one being Sales Force to Dynamics 365 with a User Base of 15K+ internal users and 60K+ external users. Big bang global implementation involving end to end automation of Sales process (capturing Leads to converting them to Opportunities, integrating with QTC systems and finally interfacing with to Finance Systems for Billing. Customer Services module to handle on Client Requests, Knowledge Articles etc)Managed global implementation of Microsoft Dynamics D365 F&O ERP solution providing operating and strategic leadership as a Program Manager. Ensuring governance in delivery, rigor in operations, stake holder management, vendor management and contributing to future roadmap for entities encompassing several geographies.Key Accomplishments: • Managed overall delivery of D365 implementation across the globe. Leadership connects, Program plan, Risk management, Status reporting, • Stake holder management liaising with Customer Management across the projects/workstreams. • Drive synergy between workstreams/roll out teams and other teams for streamlining the processes, sharing ideas, knowledge, lessons learnt for successful delivery.• Program level weekly status reports. Standardize project plan and deliverables across the rollouts.• Dealing with ISV and local Vendors for localization/country specific requirements for countries in LATAM, Europe and Asia Pacific.• Suggesting and implementing best practices and controls to bring transparency and visibility in delivery.

Education

• The Institute of Chartered Accountants of India

  Chartered Accountant, Accounting and Finance

• The Institute of Cost and Works Accountants of India

  ICWAI, Costing, Accounting, Taxation