Radhika Chatwani
Helping Brands Deliver Exceptional Customer Support | CRM & AI-Driven Support | Enhancing CX with Data & Empathy
- Role
- Senior Data Process Executive at Cognizant
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Radhika Chatwani
Senior Customer Support Specialist with 7+ years of experience across customer service, compliance, and operations in both e-commerce and finance sectors. Skilled in resolving complex queries, managing post-sale services, and enhancing customer experience through effective communication and tech-driven solutions. Proficient in tools like Zoho CRM, ServiceNow, Cisco Jabber, LMS, AWS, and MS Office. Adept at analyzing feedback to improve service delivery and collaborating cross-functionally with technical teams. I bring a strong foundation in customer due diligence, KYC, and compliance, with hands-on support experience for US-based clients.
Experience
Senior Data Process Executive
Aug 2025 — Present · Hyderabad, IN
Led Enhanced Due Diligence reviews for global high-risk business accounts, assessing transactional behavior, merchant risk, nd compliance exposure- Monitored and analyzed complex transaction flows and card activity to detect UAR, AML concerns, fraud indicators, and chargeback risk- Delivered detailed AML risk assessments aligned with regulatory expectations and internal compliance frameworks- Escalated and documented suspicious activity and high-risk cases to compliance teams with clear risk narratives and supporting evidence- Performed quality assurance reviews across AML alerts, Investigation, and card-related risk decisions, identifying process gaps and improving monitoring accuracy.
Education
Maharashtra stateboard of secondary and higher secondary education Nagpur
HSC
2013 — 2014
Board of secondary education hyderabad
SSC
2011 — 2012
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
B.com
2014 — 2017
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
M.com
2018 — 2020
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