Radhika Shetty

About Radhika Shetty

A professional expert with over 13 years of experience Provided exceptional in-person, telephone, and internet-based service ensuring effective and efficient client satisfaction Expertise in discovering the prospective partners, generating business from new accounts, and developing them to get consistent profitability & expansion Proficient at maintaining cordial relationships with clients and ensuring quality & service norms to achieve customer satisfaction, business retention, and providing problem–solving resources Skilled in planning, formulating & implementing marketing strategies and promotions to increase market penetration and drive revenue & profitability by maximizing sales Competent in implementing effective solutions to the customer needs, with an aim to improve customer contentment and consequently customer loyalty, repeat & referral business Operated as a trusted advisor to current and prospective customers, understanding their unique challenges and goals Conceptualizing services strategies based on extensive analysis of service operations and market dynamics; planning & executing customer life cycle management measures to arrest churn levels of customers Lead teams at Salesforce that will have a direct impact on our company\'s growth Created new business through inbound and outbound opportunities

Experience

1. Team Lead

   Leap India Limited

   Jan 2016 — Present · Mumbai, IN