Radhika Sharma
- Role
- Senior Data Analyst at Twilio
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Radhika Sharma
Detail-oriented, adaptable IT professional with 15+ years of expertise across multiple…
Experience
Senior Data Analyst
Aug 2022 — Present
Consulted and interfaced with business divisions to assess data requirements/specifications and translate into technical requirements to successfully develop reusable, comprehensible, interactive dashboards. Designed (POC) BI reports with Tableau and SQL for GTM Ops and Sales leaders. Generated Qualtrics survey reports and performed trend analysis with Archive Data from earlier years. Reviewed current dashboards (ARR / Credit/ Realization, etc.) aiding senior decision-making. Resolved data modelling challenges by generating a report involving granular insights, deep analysis, and trend comparisons on Survey (feedback) Data from Qualtrics. Managed the pivoting of data increasing the volume and added IDs to check all requirements. Deployed an SOP describing the process and required columns to avoid importing extra data. Project scope included strategy to archive the old data in the SQL database for Trend Analysis. Applied detailed knowledge about company products to offer assistance during an application outage impacting the Sales team. Partnered with Service Now staff and gathered the requirements from management to build a customized workflow (catalog Item), directing the ticket to the application department based on the options selected. Implemented the mass email communication feature in case of outages, saving time for representatives and resolving the tickets more effectively without reassignments.
Skills
- Microstrategy
- Web Design
- Ajax
- Java
- Power Bi
- Vmware
- Tableau
- Microsoft Sql Server
- Talend
- Amazon Redshift
- Amazon Ebs
- Active Directory
- System Deployment
- Vmware Esx
- Angularjs
- Cassandra
- Servers
- Amazon Rds
- Data
- Postgresql
- Business Analysis
- Networking
- Javascript
- Mysql
- Windows Server
- Mongodb
- IT Service Management
- Itil Process
- Sql
- Troubleshooting
- Qlik Sense
- Transact-Sql (T-Sql)
- R-Studio
- Consulting
- Weka
- Amazon Ec2
- Genie
- Amazon Dynamodb
- Hyper-V
- Microsoft Exchange
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