Radhika S. Agarwal

About Radhika S. Agarwal

With over 5 years of experience in Learning Management System (LMS) administration and training coordination, I have gained extensive expertise working with distinguished organizations in the industry.Currently, I am a valued LMS Support Specialist at GP Strategies Corporation, where I meticulously manage document management system reports to ensure seamless data flow into the LMS. My responsibilities include overseeing all aspects of LMS content, resolving issues, and consistently surpassing SLAs/KPIs.Previously, at Ramboll, I led administrative tasks for global leadership programs, optimizing training experiences through platforms like Teams and SharePoint. I adeptly set up and maintained intranet sites, managed logistics, and contributed to impactful global projects.In an earlier role at NIIT Limited, as a Backup Delivery Engagement Lead, I orchestrated end-to-end training administration, from scheduling and tracking courses to ensuring compliance using SFDC, Saba, and Eserve Cloud.Additionally, my tenure as an E-Learning Support Specialist at Pinkerton | Comprehensive Risk Management involved enrolling users in LMS courses, troubleshooting training issues, and integrating third-party vendors for seamless learning integration. I played a crucial role in communicating enrollments, addressing technical queries, and managing employee training schedules.My career journey reflects a steadfast commitment to enhancing the learner experience and delivering effective training solutions aligned with organizational goals.

Experience

1. Learning and Leadership Specialist

   ERM

   Mar 2026 — Present · Gurugram, IN

   Learning Coordinator | Learning Operations | LMS | Global Training ProgrammesSupporting the delivery of global learning programmes through effective coordination of training logistics, virtual learning sessions, and learner communications. Managing training calendars, LMS records, and learning pathways while collaborating with global program leads and SMEs to ensure smooth programme delivery.Acting as the first point of contact for learners by providing guidance, troubleshooting support, and ensuring a seamless learning experience. Monitoring attendance, engagement metrics, and feedback to enhance programme effectiveness.Experienced in training operations, stakeholder communication, learning content coordination, data reporting, and maintaining integration of learning systems with platforms such as Workday while ensuring compliance with internal data protection policies.