Radhika Ravichandran
Strategy and Business Operations - Global Customer Success
- Role
- Strategy and Operations - Global Customer Success at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Radhika Ravichandran
A result oriented professional with 15 years of experience in Strategy Planning, Business Operations, Requirements Management, Process Definition, and Change Management.Presently associated with Cisco as Manager, Strategy and Business Operations I am involved in leading cross functional enterprise level programs for global delivery, business planning/reporting, program management and senior leadership support. Prior to this, as part of DXC and HCL Technologies, I have taken up multiple interesting assignments ranging across delivery excellence, change management, business blueprinting, designing job and competency frameworks and business operations. A certified BA and and an MBA in Finance and Marketing I also wear a double hat of Masters Degree in Fine Arts which is my passion and panache.
Experience
Strategy and Operations - Global Customer Success
Sep 2024 — Present
Helping global customer success teams work smarter, scale faster, and deliver measurable impact- Design operating models that drive efficiency and consistency across regions- Establish KPIs and dashboards that keep teams aligned and accountable- Improve forecasting, capacity planning, and resource allocation to support growth- Build scalable frameworks that balance customer experience with business outcomes
Education
Ravenshaw University
Bachelor of Commerce (B.Com.), Accountancy
2002 — 2005
KIIT School of Management
Master of Business Administration (M.B.A.), Finance and Financial Management Services
2006 — 2008
JJ School of Fine Art
Masters in Fine Arts, Crafts/Craft Design, Folk Art and Artisanry
2005 — 2006
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