Radhika Nandini

Process Developer @Genpact

Gurugram, IN

Managed credit risk assessment and credit limit reviews for customers, ensuring compliance with corporate credit policies and minimizing bad debt exposure.2. Performed credit checks, monitored customer payment behavior, and provided recommendations on credit approvals and holds.3. Handled collections activities including outstanding receivables follow-up, customer dunning, and dispute resolution to achieve DSO reduction and improve cash flow.4. Coordinated with customers to resolve billing discrepancies, short payments, and payment delays, ensuring timely closure of open items.5. Processed rebills, credit memos, and debit memos accurately in line with SLA and compliance guidelines.6. Collaborated with Sales, Billing, and AR teams to address invoice disputes and maintain customer satisfaction.7. Ensured timely posting and reconciliation of customer payments against open invoices in ERP (SAP/Oracle/other).8. Tracked and reported aging analysis, bad debt provisions, and escalations for overdue accounts to management.9. Maintained accurate documentation and supported month-end closing activities related to AR, provisions, and reconciliations.

Delhi University

B.COM (HONS)

Central Board of Secondary Education

12TH

Central Board of Secondary Education

10TH

Delhi University

Master's degree