Radhika Jalan
Senior Associate - Operations (BYJU’S) | Experienced Operations Specialist with Proficient Microsoft Office Skills | Data Analyst
- Role
- Senior Associate - Operations at Byju\'s
- Location
- Ranchi, IN
- LinkedIn followers
- 500 followers
About Radhika Jalan
I am a passionate learner with a keen interest in business, marketing and finance. Having undertaken various leadership roles in both college and school life. Open for various opportunities to upgrade my skills and potential. Experienced Operations Associate with a 2-year track record in data management, LS management, and PPT report creation. Proficient in tracking associates\' work, handling customer feedback, drafting emails, and facilitating seamless communication across hierarchical levels. Skilled in bridging gaps between sales teams and upper management to drive organizational success. Demonstrated patience and a strong aptitude for acquiring new skills, continuously striving for personal and professional development
Experience
Senior Associate - Operations
Feb 2023 — Present · Ranchi, IN
1) Currently overseeing a region encompassing 1 VP, 10 GMs, 25 AGMs, 120 SMs, 380 managers, and approximately BDAs across India.2) Responsible for generating and analyzing 34 weekly reports and participating in audit calls.3) Ensuring streamlined workflow throughout the organization by providing over leads on daily basis.4) Offering technical support to customers, addressing concerns, and persuading them to continue using our product.5)Assisting VP and GMs with funnel breakout analysis and offering strategic input to enhance productivity.6) Setting a monthly target of converting 5 rejected leads into potential opportunities, thereby boosting sales.7) Conducting outreach to potential candidates for the onboarding process, including screening interviews and paperwork assistance. And maintaining transparent and efficient communication via email to keep team members informed about recruitment and onboarding updates.8) Facilitating the seamless integration of new hires through comprehensive orientation processes.
Education
Bridgeford School - India
10th
2014 — 2015
Bridgeford School - India
12th, Commerce
2016 — 2017
Birla Institute of Technology, Mesra
Bachelor of Business Administration - BBA, Marketing and Finanace, 86.2 %
2017 — 2020
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