Radhika D.

Experience

1. Customer Success Manager

   Ekloud, Inc.

   Feb 2024 — Present

   Act as the primary point of contact for clients, building and maintaining strong relationships. • Understand client business goals, culture, and technical hiring needs. • Regularly update clients on recruitment progress and address concerns promptly. • Manage expectations regarding timelines, market conditions, and candidate availability.2. Recruitment Strategy and Planning • Collaborate with clients to develop customized recruitment strategies aligned with their IT hiring needs. • Provide insights into market trends, salary benchmarks, and skill demand. • Work closely with internal teams (e.g, recruiters, sourcers) to ensure alignment on client goals.3. Candidate Experience Management • Ensure candidates are provided with a positive experience throughout the recruitment process. • Mediate between clients and candidates to address any concerns or misalignments. • Gather and act on feedback to refine processes.4. Performance Monitoring and Reporting • Track and measure success metrics such as time-to-hire, offer acceptance rates, and client satisfaction scores. • Provide regular reports and presentations to clients on recruitment progress and outcomes. • Analyze recruitment challenges and propose solutions to meet hiring targets.5. • Identify opportunities to expand services within existing client accounts (e.g, onboarding for contract roles, permanent hiring, or consulting services). • Build long-term partnerships by demonstrating the value of recruitment solutions. • Negotiate terms of agreements and ensure client retention.6. Problem Solving and Escalation Management • Address issues or challenges in the recruitment process, such as delays or candidate drop-offs. • Act as a mediator to resolve conflicts between clients and candidates if needed. • Escalate complex issues to senior leadership while keeping the client informed.7. Team Collaboration • Collaborate with IT recruitment teams