Radhika Chavan
Decathlon, UK | MBA (Supply Chain Management) | Logistics | Procurement | Business Strategy | Marketing | Business Analyst | Business Communications |
- Role
- Customer Service Lead at Decathlon
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Radhika Chavan
As a student, Supply Chain and Logistics is a field that I had been hooked on since my…
Experience
Customer Service Lead
Apr 2024 — Present · London, GB
Proactively engaged with customers to understand their needs,resulting in a 13% increase in sales, by Implementing effectiveupselling techniques, contributing to a 10% rise in averagetransaction value within the 1st month.Delivered exceptional customer service, ensuring a positiveshopping experience and enhancing customer loyalty.Resolved customer queries and complaints efficiently, maintaininghigh levels of customer satisfaction by conducting productdemonstrations and provided expert advice to help customersmake informed purchasing decisions.Conducted regular inventory checks and managed stock levels toprevent shortages and overstock situations, by assisting in planningand executing promotional displays, boosting product visibility andsales.
Education
Karnataka Kaveri Institute Of Management
Bachelor of Business Administration - BBA, Business/Commerce, General
Wisdom High International School - India
10th, ICSE (Science), Science
KRT Arts, BH Commerce and AM Science (KTHM) College, Nashik
High School, Business/Commerce, General
University of East London
Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management
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