Radhika Arora
Client success Analyst || SAAS || Data analysis || Implementation || Client Growth || Phreesia
- Role
- Client Success Analyst at Phreesia
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Radhika Arora
Motivated professional with a solid business acumen, eager to embrace challenging…
Experience
Client Success Analyst
Apr 2024 — Present · IN
Manage strategic enterprise accounts post-sales, serving as a trusted advisor and primary escalation point to ensure client success and satisfaction. I build strong stakeholder relationships, drive upsell and cross-sell opportunities, and develop strategic account plans to maximize client ROI and retention. I monitor account health, identify risks proactively, and advocate for the voice of the customer to influence product and process improvements. I also deliver insightful business reviews, collaborate cross-functionally, and mentor team members to foster a high-performance, client-centric culture.
Education
Herovired
Accelerated program in business analyst
2022 — 2023
Delhi University
Bachelor of Arts - BA
2014 — 2017
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