Radhakrishna Metta Pmo

About Radhakrishna Metta Pmo

13+Years of Professional experience in PMO, Scrum Master, Project Portfolio Management, Project Governance, Resource Management, Workforce Management, Stakeholder Management, Milestone management, Communication Management, Procurement Management, Integration Management, Change management, Risk Management, Timesheet Management and Cross-functional collaboration. Proficient in Forecasting, Capacity planning, Schedule adherence, Revenue Analysis, billing analysis, Receivables, Deliverables, Customer relationship, Timesheet Management. Hands on experience in Billing Analysis & Reconciliations, Budgeting, Invoice Processing, Financial Analysis, Reporting And Analysis across the project portfolio. End-to-End ownership of the Projects life Cycle. Hands on experience in Bill rate & Profitability Improvement measures review for BDMs, Operations. Preparing Bill rate impact analysis reports. Forecasting the Workload,Contact center Staffing, Capacity Planning(Manpower), People Management, Day to Day Activities, Team Handling, Shrinkage(Internal & External), Attrition Analysis, Leave Management, Timesheet Management. 13+ years of PMS(Performance Management System): Goal setting KRAs, OKRs to the Support Team & Operations team using SOPs (Standard Operating Procedures), SLAs(Service Level Agreements) for Process Excellence and Improvement and bridge the Gaps in all work areas and presenting the KPI’s to the Management for their progress and improvement plans and Annual Merit Planning process. 9+ years of Calculating Variable Pay process, Incentive Reports, Recruitment Data Analysis, MIS, Contribution Analysis and reports, RCA, Profitability Analysis, Operations Management, Master data Management, Prerequisites fulfillment, Production MIS and Reports generation, Data Visualization Score Cards, Excel Dash boards, Power Point Presentations(PPT), Timesheet Management, Leave Management, Reconciliations, Internal Audits. Daily Approvals of PRs, POs, Quality Analysis, Process Improvement, ERP Support. 1) ISO/IEC- 27•••••13 Internal Audit Citification by Red Alert From Satyam Venture Engineering Services Private Limited. 2) ISO 9001:2015 Quality Policy Certification by Bureau Veritas from Satyam Venture Engineering Services Private Limited. 3) ISO 14001:2015 Environmental Policy Certification by Bureau Veritas from Satyam Venture Engineering Services Private Limited. 4) ISO 14001:2015 EH & S Policy Certification by Bureau Veritas from Satyam Venture Engineering Services Private Limited. 5) Certified Scrum Master-CSM

Experience

1. Assistant Manager Pmo Resource Management Rmg Operational Process Excellence

   Satyam Venture Engineering Services

   Nov 2019 — Present · Hyderabad, IN

   Profile Summary: Extensive working experience in Project and Portfolio Management, Workforce Management, Resource Management and Performance Management.Good experience in Integration Management, Stakeholder Management, Cross-Function Collaboration, Scope Management, Agile & Waterfall Methodology, Sprint Activity Plans, Transition Management, RTA, Workforce Implementation, Resource Management, Quality Management, Policy Implementation, Budgeting, Contribution Analysis, Cost Control, Risk Management, Risk Assessment, Risk Mitigation Plans, Change Management, Project Governance, Procurement and Vendor Management and Escalation Matrix.Skill Set:Revenue Analysis and Reconciliation, Bill-Rate/Cost Analysis, Budgeting, Sales Pipeline, Sprint implementation, Loading Factor and Tasks tracking, Workforce a.nd Staff Scheduling, Forecasting & Optimization, Talent Pipeline, Bench forecasting, Skill matrix Analysis & Cross-Trainings, Recruitment Analysis, Contact Center Staffing, AHT, Customer Service, RTA, Capacity Planning, Occupancy, Manpower & Resource Allocation, MIS, Data analysis, Labor Law Compliance, Performance Metrics-KPIs, Goal Setting KRAs, OKRs, Process Improvement, Gap Analysis & Road mapping SLAs & SOPs, Prerequisites, RMG portal Cost & Utilization.Technical Tools Used in Project Management: Project Management (PM) Tool (Java & Python) for Project Plan template & Tracking, Gantt Charts, Smart Sheet, Work Breakdown Structure, Synergy (Salesforce) & Intervals: Timesheet Management, Share-point & Dhruva for Documents & Project backup, MS Excel, MS Power- point, WebEx & Microsoft Teams.Technical tools used in WFM/RMO/PMS: RMG Portal, NICE CXONE WFM Tool, Synergy Intervals: Timesheets, ADP Workforce Now, Salesforce-Ticketing & Case Management, Power-bi, HRMS, LMS, Survey Monkey tool: ECSM & ICSM surveys.

Education

• Bangalore University

  Master of Computer Applications - MCA, Computer Programming, Specific Applications

• Andhra University

  Bachelor's Degree, Computer Science

  2002 — 2005