Radha Jadhav Kashappa
Salesforce Admin/Developer at NLR, Inc. | Salesforce Certified CPQ Specialist | Ex-Accenture | Expertise in Salesforce Platform Administration, Configuration, and Custom Development | Master’s in MIS
- Role
- Salesforce Admin Developer at Nlr, Inc
- Location
- East Windsor, CT, US
- LinkedIn followers
- 500 followers
About Radha Jadhav Kashappa
Technology has always been more than just code for me — it’s a way to solve problems and…
Experience
Salesforce Admin Developer
Jun 2024 — Present · East Windsor, CT, US
Led the migration from ACT CRM to Salesforce to centralize customer accounts, quotations, and pricing agreementsBuilt and customized Salesforce dashboards to improve visibility of customer data and pricing agreements Implemented automation workflows and approval processes to improve operational efficiency and reduce turnaround time.Configured and customized Salesforce CPQ (Configure, Price, Quote) to streamline pricing, quoting, and contract management processes. Continuously optimizing Salesforce CPQ configurations to meet evolving business needs and drive operational efficiencies.Designed and implemented a scalable Order Management process, enabling seamless creation of service orders from Account, Opportunity, and Quote records.Developed custom Lightning components and Flows for container selection, allowing users to filter by container family, specify delivery/pickup quantities, and prevent duplicate entries.Currently engaged in developing customer service solutions with Salesforce Service Cloud, focusing on case management, automation with Flows and Process Builder, and omni-channel support to streamline operations and enhance customer satisfaction.
Education
Southern Illinois University Edwardsville
Master's degree, Computer management and information systems
Malla Reddy (MR) Deemed to be University
Bachelor of Engineering - BE, Computer science and engineering
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